TERMS & CONDITIONS


 

ORDERING AND CANCELLING THE ORDERS

When ordering from our Website you will be asked to check all your details before placing your order by clicking on the “Proceed to Checkout” button. Once you have ordered goods on-line, please check and confirm your order status by logging in to My Account. We will also send you an e-mail confirming your order, however please note that we shall not be responsible if our e-mail is identified by any webmail service as junk mail and undelivered/misdelivered.

Payment Methods

Payment of orders placed via our Website is by Cash On Delivery.

Currency

The Customer shall pay the price of the goods in United Arab Emirates Dirham.

CHANGES TO DELIVERY ADDRESS AND INFORMATION ON YOUR ACCOUNT

When ordering from our Website, you can e-mail us at info@jamesreadtanme.com to:

  • Select a different delivery address
  • Change your billing address, telephone number, and other contact details

ORDER CANCELLATION

On some occasions, orders or parts of an order may be cancelled by our system due to:

  • Unavailability of the item(s)
  • Inability to deliver to address provided
  • Your request for cancellation
  • Duplication of the orders

If you would like to cancel your order please e-mail us at info@jamesreadtanme.com with your order number.

RETURNS PROCEDURE

Damaged Or Faulty Items

You are responsible for examining the goods following delivery. If the goods delivered are damaged or faulty in any way, please notify us within 3 working days from the delivery by e-mail: info@jamesreadtanme.com. Provided that the goods are unused and have been stored safely and in appropriate conditions, we will repair/replace the goods or offer you a refund.

Non-Delivered Or Incorrect Items

Within the order packaging, you will find a Delivery Note listing goods that you ordered. If the goods delivered do not match those listed, please notify us within 3 working days from the delivery by e-mail: info@jamesreadtanme.com. Provided that the goods are unused and have been stored safely and in appropriate conditions, we will replace the goods or offer you a refund.

In the absence of your notice within 3 working days, we shall not be liable in respect of undelivered, incorrect or defective goods if defects have occurred during transportation and would be apparent on examination.

Please provide our Customer Services Team with your order number and keep the original packaging of the items.

Your statutory rights remain unaffected.

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